Service & Support

Dedicated to keep your machine producing top quality cuts.

Contact your local support

Americas

General Support

Europe, Middle East & Africa

General Support

Asia Pacific

General Support

Service & support possibilities

Maintenance

Ensure optimal machine performance through regular maintenance, preventing malfunctions and maximizing uptime. We help you schedule your maintenance visits to keep your machine running smoothly. With an annual visit you minimize deterioration, preserve equipment value, and significantly extend lifetime of your HGG machine.

Parts

Regardless of where you are in the world, we’ll deliver the parts you need. To ensure speedy delivery we keep stock of the most used spare parts and consumables in strategic locations around the world. Want to know which spare parts or consumables you need? Contact us directly or visit our Customer Portal for an overview.

Operator Training

Well-trained operators provide better quality work, increased workflow efficiency, and a safer work environment. Our training options, available both online and offline, ensure that your crew is well-prepared to maximize the performance of your HGG machine and achieve optimal results.

Software Training

Efficient work preparation is crucial for optimizing your machine’s performance. We provide you with a comprehensive detailing and work preparation training, available both online and offline. The training focusses on HGG’s in-house build ProCAM software and the digital process of creating cutting files to get the full potential out of your machine.

Customer Portal

Our customer portal is a web-based environment allowing you easy access to up-to-date information, 24 hours a day, 7 days a week. You can download the latest software, consult manuals, view electrical documentation and much more. All the information you need, just a few clicks away.

To the customer portal