By initiating or accepting a remote support session, you confirm that you are authorised to grant HGG remote access to the relevant system on behalf of the Customer.

During a remote support session, HGG personnel may, to the extent reasonably required to provide support services:

• view and control the relevant system;
• access system, device and network information;
• collect diagnostic, operational and session-related data;
• transfer files;
• install updates and modify software configurations; and
• where enabled, record screen activity for security, quality assurance and training purposes.