{"id":41996,"date":"2026-04-02T10:29:24","date_gmt":"2026-04-02T08:29:24","guid":{"rendered":"https:\/\/www.hgg-group.com\/?page_id=41996"},"modified":"2026-04-02T10:47:13","modified_gmt":"2026-04-02T08:47:13","slug":"remote-support-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.hgg-group.com\/fr\/terms-conditions\/remote-support-terms-and-conditions\/","title":{"rendered":"Remote Support Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41996\" class=\"elementor elementor-41996 elementor-41993\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15d1a350 e-flex e-con-boxed e-con e-parent\" data-id=\"15d1a350\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-57f9542d e-con-full e-flex e-con e-child\" data-id=\"57f9542d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66f54144 elementor-widget elementor-widget-text-editor\" data-id=\"66f54144\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Terms &amp; Conditions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bd8f56 elementor-widget elementor-widget-heading\" data-id=\"8bd8f56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Remote Support Terms &amp; Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ecfd09a e-flex e-con-boxed e-con e-child\" data-id=\"3ecfd09a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4fcc1624 e-flex e-con-boxed e-con e-child\" data-id=\"4fcc1624\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fce15da e-flex e-con-boxed e-con e-parent\" data-id=\"fce15da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d80d032 elementor-widget elementor-widget-text-editor\" data-id=\"5d80d032\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Remote Support Terms<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-336c49e e-flex e-con-boxed e-con e-parent\" data-id=\"336c49e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3667113 elementor-widget elementor-widget-text-editor\" data-id=\"3667113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By initiating or accepting a remote support session, you confirm that you are authorised to grant HGG remote access to the relevant system on behalf of the Customer.<\/p><p>During a remote support session, HGG personnel may, to the extent reasonably required to provide support services:<\/p><ul><li>view and control the relevant system;<\/li><li>access system, device and network information;<\/li><li>collect diagnostic, operational and session-related data;<\/li><li>transfer files;<\/li><li>install updates and modify software configurations; and<\/li><li>where enabled, record screen activity for security, quality assurance and training purposes.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9118b63 elementor-widget elementor-widget-text-editor\" data-id=\"9118b63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Session-related data may include technical logs, metadata and system information generated during the support session. Such data will be used solely for legitimate service-related purposes and handled in accordance with applicable laws and HGG\u2019s internal policies.<\/p><p>Session-related data are currently retained for a period of up to 30 days, unless a longer retention period is required for security, compliance or service-related purposes.<\/p><p>Remote support services are provided in accordance with the applicable Aftersales General Terms and Conditions of HGG.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Remote Support Terms &amp; Conditions Remote Support Terms By initiating or accepting a remote support session, you confirm that you are authorised to grant HGG remote access to the relevant system on behalf of the Customer. During a remote support session, HGG personnel may, to the extent reasonably required to provide support [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":32031,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-41996","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Remote Support Terms and Conditions - HGG Group We Revolutionize The World Of Steel<\/title>\n<meta name=\"description\" content=\"The terms and conditions page of HGG outlines the legal framework governing the use of their website and services. It covers topics such as intellectual property rights, user responsibilities, limitations of liability, and conditions related to purchasing or using their products. 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