{"id":41994,"date":"2026-04-02T10:29:24","date_gmt":"2026-04-02T08:29:24","guid":{"rendered":"https:\/\/www.hgg-group.com\/?page_id=41994"},"modified":"2026-04-16T14:23:43","modified_gmt":"2026-04-16T12:23:43","slug":"remote-support-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.hgg-group.com\/de\/terms-conditions\/remote-support-terms-and-conditions\/","title":{"rendered":"Remote Support Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41994\" class=\"elementor elementor-41994 elementor-41993\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15d1a350 e-flex e-con-boxed e-con e-parent\" data-id=\"15d1a350\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-57f9542d e-con-full e-flex e-con e-child\" data-id=\"57f9542d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66f54144 elementor-widget elementor-widget-text-editor\" data-id=\"66f54144\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Terms &amp; Conditions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bd8f56 elementor-widget elementor-widget-heading\" data-id=\"8bd8f56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Remote Support Terms &amp; Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ecfd09a e-flex e-con-boxed e-con e-child\" data-id=\"3ecfd09a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4fcc1624 e-flex e-con-boxed e-con e-child\" data-id=\"4fcc1624\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fce15da e-flex e-con-boxed e-con e-parent\" data-id=\"fce15da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d80d032 elementor-widget elementor-widget-text-editor\" data-id=\"5d80d032\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Remote Support Terms<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-336c49e e-flex e-con-boxed e-con e-parent\" data-id=\"336c49e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3667113 elementor-widget elementor-widget-text-editor\" data-id=\"3667113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By initiating or accepting a remote support session, you confirm that you are authorised to grant HGG remote access to the relevant system on behalf of the Customer.<\/p><p>During a remote support session, HGG personnel may, to the extent reasonably required to provide support services:<\/p><ul><li>view and control the relevant system;<\/li><li>access system, device and network information;<\/li><li>collect diagnostic, operational and session-related data;<\/li><li>transfer files;<\/li><li>install updates and modify software configurations; and<\/li><li>where enabled, record screen activity for security, quality assurance and training purposes.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9118b63 elementor-widget elementor-widget-text-editor\" data-id=\"9118b63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Session-related data may include technical logs, metadata and system information generated during the support session. Such data will be used solely for legitimate service-related purposes and handled in accordance with applicable laws and HGG\u2019s internal policies.<\/p><p>Session-related data are currently retained for a period of up to 30 days, unless a longer retention period is required for security, compliance or service-related purposes.<\/p><p>Remote support services are provided in accordance with the applicable Aftersales General Terms and Conditions of HGG.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Remote Support Terms &amp; Conditions Remote Support Terms By initiating or accepting a remote support session, you confirm that you are authorised to grant HGG remote access to the relevant system on behalf of the Customer. During a remote support session, HGG personnel may, to the extent reasonably required to provide support [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":32032,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-41994","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Remote Support Terms and Conditions - HGG Group We Revolutionize The World Of Steel<\/title>\n<meta name=\"description\" content=\"Die Allgemeinen Gesch\u00e4ftsbedingungen von HGG legen den rechtlichen Rahmen f\u00fcr die Nutzung ihrer Website und Dienstleistungen fest. 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