Remote Service

Our machines are equipped with Remote Service Software, enabling us to quickly read your machine in case interruptions and/or faults occur within your software. This option allows us to limit the standstill of your machine to a minimum and bring your machine back to operation as quickly as possible.

The essence of our Remote Service is that in the event of a fault, a HGG service employee at our head office in Wieringerwerf can take control of your machine, read your machine's data at a distance and check where and why the problem occurred.

Highly experienced in their field, our staff are usually able to solve the problem without the intervention of a mechanic. However, if the problem proves too complicated for a remote solution, a service mechanic will visit your premises as soon as possible to deal with the fault.

The Remote Service (Teamviewer) can be downloaded from the right column on this page.